Quality Assurance in Higher Education
نویسندگان
چکیده
The philosophy of quality assurance (QA) and total quality management is derived from industrial and commercial practice. We propose the adoption of international standards ISO 9000 (used in industry and commerce) to higher educational institutions to assure and improve the quality, efficiency, and delivery of their programmes and services. This paper examines the scope and structure of a QA system applicable to any educational institution. In particular, it looks at the requirements in terms of the objectives to be achieved, the procedures needed to be undertaken, and the necessary CAE tools and techniques for achieving improved QA in higher education. The QA techniques should be used to predict, monitor and verify efficiency of any investments or enhancements (new study program, CAL equipment and software, staff trainings) into educational processes. An example of a QA system adopted by one of the new UK universities is outlined as an illustration.
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